OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Exclusive offer not showing up on bill
Accepted an "exclusive offer" on Fido website a little over a week ago to change my plan to a $45, 20gb plan. I didn't see the new plan when I logged in today. I called Fido and the rep told me the new plan isn't showing. I chatted online with a f...
Order being processed
I ordered an upgrade a few days ago and was told I would get an email within 24 hours with the order confirmation. That has not happened yet. This is quite frustrating. I have tried to talk to a representative for hours now and gotten nothing.
Resolved! Travelling to another province
I will be travelling from BC to Montreal, will my existing phone plan work? Can I use the same data there?
Disconnect
Hi . I want to cancel this phone line . I was a spoke with auto muchin few days ago. Muchine say system was a shot down . He can't help me that day . Please contact me and help me close this account. Thank you
Resolved! Past due...
It's been 2 years since I paid off my phone and cancelled my account and I recently logged in to find out I have a past due payment of just under $14. I logged back on to see if I was able to reactivate my account and get a new plan/phone but I saw t...
