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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Wait time to speak with customer service
I too have been trying to reach someone for days. I also keep getting messages they are exceptionally closed. This is unacceptable no mater what line you try they say closed. Cannot get in touch with billing ect and I even went to a Fido store to be ...
Wrongfully billed “late fees”
Fido keeps charging me late fees on my internet account even though my payments are made over a week in advance of the due date (e.g bill due December 1 but paid November 17). What makes it even more annoying is that there was a credit on my account...
Fido Customer Service is Terrible
Recently I moved from Nova Scotia to Ontario. My (8 year) cellular plan was coming to an end with Telus, so I decided to switch to Fido as they had a good deal. At first, everything was great. The rep I had been dealing with offered me a bundle with ...
Fido put me on the wrong plan
Around the end of December, I changed my plan through live chat, effective on the next billing cycle in January. When I logged in to my account after it is effective, I found that Fido put me in a plan with the same monthly fee, but with less data. ...
Billing
How do u get to a real person to sort out payments. There us a credit on my account not noted on any statements, and the gall to charge me late fees!!! So fed up with long wait times, no way to email, and as for live chat what a joke. No subjects q...
