General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23670 Views
  • 0 replies
  • 8 likes

Unable to see data usage on the Fido app or on the website

For the past 2 days, I've been unable to view my data usage on both the Fido app and website. There is a message stating "Usage details not available" and "Since you've made a recent change, usage details won't be available unitl your next bill cycle...

Choco2 by I'm a participant level 1
  • 468 Views
  • 1 replies
  • 0 likes

Account member

Hello i'm an added line to an existing account but my usage never appear on the fido app and on website too why is that? while i can see the other 3 added lines usage but never can see mine

Aseel22 by I'm a participant level 1
  • 568 Views
  • 1 replies
  • 0 likes

No win back call

Its been a week since i left fido after my contract been finished, Really disappointed about the way i was let go as no good offers were provided after being with fido for years!!!

Katetclin by I'm a participant level 1
  • 408 Views
  • 1 replies
  • 0 likes

Resolved! Billing Dates vs actually receiving them

Hi there,   I have found you are dating my bills on the 21st of each month but then they are not available for at least 4 up to 7 days at a time.  Why does it take so long to post them and is it quicker to have them mailed out?  I think the bills sho...

Billdates by I'm a participant level 3
  • 11557 Views
  • 12 replies
  • 0 likes

Resolved! Request to improve the network coverage

Recently, we had a trip to Prince Edward Island and Gaspe. Unfortunately, I had many difficulities getting good enough coverage to use the internet. Also in many areas on the road, I even could't call. So It would be great if fido can improve their n...

phm by I'm a participant level 1
  • 476 Views
  • 1 replies
  • 0 likes