General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Porting-out number

Hi, I am looking to port from Fido to another provider. What are the ways to do it?

iammsr by I'm a Participant Level 2
  • 360 Views
  • 1 replies
  • 0 likes

Unprofessional Constance office of the president

I contacted Fido snd Apple as my device was dropping calls. I spent over 2 snd a hslfmonths going back and fourth with Apple and Fido snd no one taking ownership for this problem and continued to point the finger st each other. Finally spoke to Const...

Dimplz by I'm a Participant Level 1
  • 352 Views
  • 2 replies
  • 0 likes

New customers offers vs loyal customers

Hi, anyone else tired of having to write and get refused better plans that new customer get yet loyal customers don't. Like currently they are offering new customers $50 10Gb with 15Gb bonus making it 25Gb

wstudiosite by I'm a Participant Level 1
  • 281 Views
  • 1 replies
  • 0 likes

Resolved! High monthly fee?

How is it I’ve been paying $160 a month 4ever and I buy a new phone and it says my monthly fees will be $60 a month. When was the $100 change for the same plan and are you paying me back for all the months I’ve been paying $100 more per month than ot...

trev724 by I'm a Participant Level 2
  • 332 Views
  • 1 replies
  • 0 likes