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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23909 Views
  • 0 replies
  • 8 likes

Resolved! Phone is out of stock

Sorry my English is not my first language so I used the translation told what happened with fido today I m so disappointed  I found that the price of my mobile phone plan has increased to $56 and 4 GB. Calls and texts are free without international l...

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Jing1028 by I'm a participant level 3
  • 2802 Views
  • 8 replies
  • 1 likes

Unfair calculation for July Outage Credit

I just found out the way Fido calculate the July Outage Credit is based on what you paid in your July bill (including ANY one time credit). Long story short, I suppose to receive my Refer-a-Friend credit in Feb 2022 (fido.sparkrefer.com website indic...

mec9t8 by I'm a participant level 2
  • 1046 Views
  • 3 replies
  • 0 likes

Disappointment

I was a customer of Fido for over 6 years. But when I ask for competitive deals, which none of your loyalty department can offer, the surprising thing is that they let me go with another service provider without trying to offer anything. It was reall...

dev_6 by I'm a participant level 1
  • 767 Views
  • 2 replies
  • 0 likes

Resolved! lower my monthly bill please

I keep getting an offer of additinal GB and of course that would make increase my bill. Why can't Fido offer to lower my monthly bill and reduce my GB. Why offer additional Gb to tour customer where Fido can obviously see that customer is only using ...

saleira by I'm a participant level 1
  • 596 Views
  • 1 replies
  • 0 likes