I came to Canada 4 months back . My friend here suggested me to take fido as a new connection.
i have two numbers registered with fido. i had started an add on package of $5 (international calling) on one of the number to call my home town back for which i am suppose to get 1500 minutes free. but my problem is i have used 325 minutes called fido costumer care 20 times as they have charged me more than $600 for over use.
i am tired of calling the costumer care and every time explaining the new person the system glitch. they all agree its a system glitch but cant do anything as they cant pull up my bill. every time they give me a new reference number.
now my bill is generated every 22nd. so technically i should have received my bill as its already 6th december but i havent yet nor they can see in the system . so they did cut my service till i had paid them a certain amount to restart my phones. but again every time i call its same thing
1) explain the new person the issue
2) they say its a system glitch
3) cant pull up my bill so cant refund my money and i waste like 50 minutes every time i call.
4) if i say to transfer to the manager my phone will be on hold for 30 minutes or more.
isthis the way fido treats its new costumers or provide services.
i am super super disappointed and then very easily they will charge me for late payment as i still dont have my bill neithe physical nor online.