Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Why is Fido website simply blocked in Brazil?
I am travelling to visit my family in Brazil and I was very annoyed to realized that the Fido.ca website simply does not work outside of Canada if you use the regular channels. I am forced to use the Opera web browser, in a portable version, which th...
Terrible Service Levels and Support
I've only been with Fido a few days and so far I view the service levels and support as abhorrent.1) Fido call centre does not adhere to the business hours advertised on their website2) When attempting to reach call centre in the middle of the day, c...
Resolved! Escalation for Billing Issue
Hi, I've got a billing issue with Fido and have lodged a complaint. Is there an escalation process? I could'nt find anything on their website. Thanks
Cancel port?
How are you supposed to cancel a port in? I tried to port my number into Fido 5 days ago ime # was supposedly wrong, can't get anyone on chat and I've waited on the phone for hours multiple times. WTF is with this company?
Fido Customer Service is Unbelievably Bad!
I can't even change providers because I can never reach an agent!! I have tried the chat and they say "all their live agents are assisting others". When I call, I sit on the phone for 30-45 minutes and no one ever picks up. I am so fed up with Fido....
