General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


iphone 12 pro queue

i was made to order iphone 12 pro with a verbal commitment of 2-3 weeks waiting. guys i ordered it on november 20. i was 191 in queue and today on jan 12 after around 7 weeks im 144 in queue. suggest should i wait or pick up a new phone from elsewher...

richashi by I'm a Participant Level 1
  • 1 replies

How do I get in contact with the office of the president?

I am done with Fido!  Customer service is terrible.  I ordered my husband and my phones on cyber  Monday and have been charged and recieved nothing (phone / SIM) and keep getting monthly bills for services not provided.  But what is worse is that I h...

N28smtih by I'm a Participant Level 3
  • 8 replies

International Calls

Hi, i dont know how but my plan gets changed last month. I realized it when i got my new bill which includes extra 85+ charges for calling to India. Can i cancel this plan and get back to my previous one that offerred me 1000 international calling?

MyAccount Issue

I had Fido number two years back and had MyAccount too. Then I switched to Telus, and now I am back with Fido. Please note number remained the same.  I used the same mail id this time around as well when I changed it, Fido but the app still showing m...

vineet2327 by I'm a Participant Level 1
  • 1 replies

Contact for the Office of the President

Hello,I previously had a Fido contract and when the contract ended, left Fido as in the newer development where I live, there was no service towers. I changed providers for 2 years and was assured at the end of that 2 year contract that Fido had sinc...

_Alex_ by I'm a Participant Level 1
  • 3 replies