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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23767 Views
  • 0 replies
  • 8 likes

Refund?

Just received my August bill but there's no sign of the promised compensation for the recent outage. What gives?

Fido_Bites by I'm a participant level 1
  • 1054 Views
  • 3 replies
  • 0 likes

EXPRESS STORE PICK UP

Why do we have the Express Store Pick Up option when you have to wait for more than 5 business days, and still no email confirmation for your phone being ready.

yb9 by I'm a participant level 2
  • 2233 Views
  • 8 replies
  • 4 likes

Port Out Request Assistance

Hello !  I am not satisfied with the current plan offered compared to other providers and would like to seek assistance to port out of Fido.

mihirn96 by I'm a participant level 1
  • 560 Views
  • 1 replies
  • 0 likes

Change of plan

My husband and I have bought the fido plan (40$-8G and 45$-15G). But the price and G amount is much for us and both want 35$plan. But I can not find the 35$ plan. How can I change our plans.

Zahra-km by I'm a participant level 1
  • 794 Views
  • 2 replies
  • 0 likes