General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24038 Views
  • 0 replies
  • 8 likes

Frustrated Caller

Hi Fido Customer Service. I am trying to contact Fido to check on my current billing and have plans changed to what is currently offered.  Was in the phone for 1 hour and 15 minutes but no chance of getting connected.  I tried chat / ask Jack but sti...

Mcbadilla by I'm a participant level 1
  • 545 Views
  • 1 replies
  • 0 likes

Have data but not working

I have an iphone12 pro max and for some reason my data isn't working I'm not over my charges and there's no outings I have tried everything taking my SIM card out for 5 minutes with my phone off everything has anybody else had this problem what did y...

Chey2 by I'm a participant level 1
  • 1227 Views
  • 4 replies
  • 0 likes

I cannot get verification codes via SMS from my bank

Recently I port my phone number from freedom to fido, since then I can't receive verification codes from my bank via SMS. When I choose the option to receive the verification code via phone call, it works, it only fails with the SMS option. Are there...

jm1987 by I'm a participant level 2
  • 1771 Views
  • 3 replies
  • 0 likes

Express store pick up cancelled with no notice.

Just had a very dissapointing interaction with live chat and in store today, I ordered a Google Pixel 6 Pro for express in store pick up last week and received the order confirmation, but never received the ready for pick up email.  After waiting pat...

deltarin by I'm a participant level 2
  • 4882 Views
  • 9 replies
  • 4 likes

iphone 6s from ebay

Hello, everyone.I want to get a cheap iphone 6s for my daughter, she wants a small screen phone, i found it is easy to get one from ebay, but some of them are marked as "locked to Fido, roger, AT&T, etc".If i get one iphone which is locked to Fido, c...

david315 by I'm a participant level 3
  • 1742 Views
  • 7 replies
  • 0 likes