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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24406 Views
  • 0 replies
  • 8 likes

Pay my bill

Hello I’m trying to log into my Fido App to pay on phone bill , it has been 4 days I've been trying to log into the account with no luck . It just says "sorry we hit a snag check back with us later " I'm in another country" 

Navidkhulmi by I'm a participant level 1
  • 881 Views
  • 1 replies
  • 0 likes

Issues with login

I have been trying to sign in on the webiste and it keeps telling me to verify my account.  I selected the email option and they emailed me a code.  And then it forced me to change my password.  Does this mean my account was compromised or is this a ...

kdj by I'm a participant level 3
  • 1052 Views
  • 1 replies
  • 0 likes