General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Resolved! High Bill Charges

When I went into store I agreed to paying $25.67 per month for my phone. When I log into my account my bill shows $40.67. 

noahwright by I'm a participant level 1
  • 566 Views
  • 1 replies
  • 0 likes

Outage credit

Hi i received my bill on this circle but I did not find any discount referring on the breakdown of one day happened to Roger & Fido system  even thought both the company has promised for all thier clinics to be rewarded on thier coming bill . But not...

Vatche0077 by I'm a participant level 3
  • 1411 Views
  • 5 replies
  • 0 likes

Where is the chat history ?

So I've had quite a few issues with Fido and because they never pick up the phone I go to Ask Jack. At the end of each chat they ask if I would like to receive  the chat history. Of course I say yes and enter my email but not  out of approx 10 chats,...

Lette by I'm a participant level 2
  • 1266 Views
  • 2 replies
  • 2 likes