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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here.  One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Black Friday promotion false advertising?
I also signed a Black Friday promotion plan on Nov 27 2020, with a FREE tablet plan offered to me!similar to the gentleman of the captured img below *Activation fee for all 3 lines waived*main line $45 with $10credit (1+3GB) *add on line $45 with $10...
Terrible Customer Service
I've had an ongoing issue dating back to Nov 27th - spoken with a multitude of reps and the only thing anyone has done is "document my account." Issues: - two mobile lines activated via live chat- one line was activated under an incorrect plan, the ...
Fido customer complaints
I have been a Fido customer for the better part of 10 years now. I decided to upgrade my phone on January 3 and spoke to a Fido agent to get that done. Upon completing the process I clarified that my address was changed, so they adjusted it for me. N...
Undue delay in investigation from back office
I've been with Fido for over a year, always keeping my part in our agreement/contract, Fido has caused undue stress , and undue delay in their apparent " back office was supposed to complete with 24 hrs " this started last week..... fedex allowed a...
How can I contact customer service in writing
I thought I had resolved an issue through chat and a telephone call, but when I received the email with changes to my account, it did not represent the full discussion. I need a return email address, but of course, there is only a NOREPY@... email a...
