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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Black Friday promotion false advertising?

I also signed a Black Friday promotion plan on Nov 27 2020, with a FREE tablet plan offered to me!similar to the gentleman of the captured img below *Activation fee for all 3 lines waived*main line $45 with $10credit (1+3GB) *add on line $45 with $10...

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Diulasaint by I'm a Contributor Level 1
  • 413 Views
  • 1 replies
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Terrible Customer Service

I've had an ongoing issue dating back to Nov 27th - spoken with a multitude of reps and the only thing anyone has done is "document my account."  Issues: - two mobile lines activated via live chat- one line was activated under an incorrect plan, the ...

JoeAre by I'm a Participant Level 3
  • 830 Views
  • 6 replies
  • 1 likes

Fido customer complaints

I have been a Fido customer for the better part of 10 years now. I decided to upgrade my phone on January 3 and spoke to a Fido agent to get that done. Upon completing the process I clarified that my address was changed, so they adjusted it for me. N...

Reena11 by I'm a Participant Level 1
  • 360 Views
  • 1 replies
  • 0 likes

Undue delay in investigation from back office

I've been with Fido for over a year,  always keeping my part in our agreement/contract,  Fido has caused undue stress , and undue delay in their apparent " back office was supposed to complete with 24 hrs " this started last week..... fedex allowed a...

Karlab by I'm a Participant Level 1
  • 378 Views
  • 1 replies
  • 0 likes

How can I contact customer service in writing

I thought I had resolved an issue through chat and a telephone call, but when I received the email with changes to my account, it did not represent the full discussion.  I need a return email address, but of course, there is only a NOREPY@... email a...

CABrew by I'm a Participant Level 2
  • 432 Views
  • 2 replies
  • 0 likes