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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. Â Fido XTRA's TCL 30 XE 5G + TV...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! 5 GB of extra data from promotional offer gone
Hey, last month I received a promotional offer saying that I got extra 5gb of data per month on top of my existing data of 6gb. However, just today I logged into my account and removed the 5gb of data. I thought that extra data would carry over to ea...
Resolved! Changing number to a specific one
When purchasing another line, we looked up an existing lphone number which was available but when I go online to change the phone number there is not an option to choose a specific number but only random ones Do you need to do this with a representa...
Poor experience with fido customer chat service
I recently encountered a horrible experience with Fido customer care chat service. I wanted to remove one of the mobile number from my account as it was no longer used.1) my friend contacted customer care to remove the number from my account, they sa...
Resolved! So disappointing with Fido-Long term customer
As the long long term customer, I was offered by Fido with the $45 monthly plan plus $10 discount month ago. After almost one month when I receive my bill yesterday, i found Fido did not give me $10 discount, I spent over 2 hours TODAY on the phon...
Resolved! Pre-authorized payment
Hi all, How can i stop pre-authorized auto payment? I want to remove it from my credit card. Thanks in advance to everyone.
