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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23733 Views
  • 0 replies
  • 8 likes

Won an eGift card but can't redeem it

Hi there,I just won an eGift card and I can't redeem it.there is a technical issue. I have tried several times.I screenshot the page.Where do I address this issue ?  

P09 by I'm a participant level 2
  • 586 Views
  • 3 replies
  • 0 likes

Resolved! How send port request

Hi. New Fido SIM card just arrived, and placed in my phone. How do I now send a "port request," to bring my old phone number over? Thanks. 

Wightman by I'm a participant level 1
  • 630 Views
  • 1 replies
  • 0 likes

Resolved! Roaming in Mexico

I am in Mexico, and need to turn on roaming to get a 2-step verification text. I have turned airplane mode off; I have turned Mobile data on; I have turned data roaming on. Under Carrier, it says Preferred Network: No Service. I called FiDO, and the ...

HEM1 by I'm a participant level 1
  • 2554 Views
  • 4 replies
  • 0 likes

Unable to make calls while roaming in US

I recently traveled to the US with my family (NYC) with our Fido mobiles. After turning on roaming in US, we realized quickly that my device cannot make any voice calls. (It simply disconnects after we try to make a call, and says network isn't avail...

Buhjf by I'm a participant level 2
  • 4378 Views
  • 5 replies
  • 1 likes

Resolved! how long to get sim card

After placing an order online and getting an account number, how long does it take before you can pick up the sim card?

swampcritter by I'm a contributor level 1
  • 4184 Views
  • 13 replies
  • 0 likes