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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Getting a bill after I shifted to another provider for a huge amount
Hi dear Sir or Madam, My name is Nader Rezvani , a previous user of Fido for my phone.To my astonishment , I received a last bill from Fido some days ago for the outstanding amount of $918.55 for the periode of 20221221 (bill date), I hereby need t...
Can i use 1st sim with fido and 2nd sim slot with another service provider?
Hello Everyone, Happy New Year! I'm planning to get a Samsung s22 with fido, As the device is a dual sim, can I use the first sim slot with fido and the second sim slot with another service provider? (like jio from india?) I'm asking it before itse...
Confirmation Email is different than what was promised
Hi, I was offered a $20 dollars discount for my current plan instead of $15 from black Friday promo. I received the critical information summary which doesn't align what has been agreed on. Fido only removes my existing $15 discount without applyin...
Resolved! Do I need a plan to receive text messages overseas?
Hi, some help here please. I saw on community boards here that we can receive text messages with Fido overseas. But the problem is I´m traveling for more than 2 months. Do I need a monthly plan to receive text messages, or can I just be on a pre-paid...
Resolved! Incorrect Billing
Cx charged with incorrect billing. Need support from billing team ASAP
