OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Unable to talk to representative, need urgent help!
I had to change my number as my previous number was assigned to one more person and all wrong calls were directed to me, and I was trying online to change but I did not get numbers with Montreal area code so I called customer care to do on my behalf ...
Not receiving verification emails
I ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and wa...
in store credit for accessories (urgent)still show up on monthly bill
just signed contract on an iphone12 mini and the in store employee told me i have about 230 in store credit to get accessories and i spent it. Yet they charge me again on my bill as monthly finance. Tried call them for hours no one answer.
Service
Switched from Rogers to Fido in Sept. Agent input our address incorrectly. Account locked. Can't update address online. Called Fido several times. 2 hour wait. Tried 'ask Jack'. Couldn't understand issue. Did not receive bill by email. Had to search...
No sign-up confirmation e-mail?
Hi,Two days ago, a Fido employee signed me up for an account and a new phone through the live chat. He said it was all set up and I would get my new phone in 2-5 days. i haven’t received any emails confirming my new account. Is that normal? Does any...
