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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23579 Views
  • 0 replies
  • 8 likes

Resolved! Setup Service Fee

I just want to point out to the users that the 1 time service fee charged to new users is bogus and something that in my experience defies understanding.. and I should mention I used my own phone bought in Asia when I signed up.. in other countries I...

LarryB1 by I'm a participant level 1
  • 2059 Views
  • 4 replies
  • 1 likes

poor customer service

  my account #XXXXXX is there any one that can find win back team? because fido customer care can not help me. almost every week calling customer service but they are not able to activate my 4th line   if someone really works for fido please reply o...

sukhasaroay by I'm a participant level 2
  • 414 Views
  • 1 replies
  • 0 likes

Resolved! Is it possible to add 2 calling ad-ons?

Is it possible to have two add-ons together?I currently have the add-on for 1000mins of International calling to select countries (which does not include US calling). Is it possible to also add Preferred International Rates to my account so that I ca...

Resolved! Scam alert

I received this message this week.it is a Scam.  The url address at the bottom looks legitimate.(I removed the dots of the url)  Nous, chez Fido, nous apprécions la fidélité de nos clients. On vous offre une récompense de $65: interac fido-recompense...

Edu-Mtl by I'm a participant level 3
  • 1261 Views
  • 3 replies
  • 1 likes

get a refund

Hello, how are you?I paid my latest fee on Jenuary, and I'd canceled my account. I paid one month fee but I didn't use all of my data and etc... so I want to get a refund my rest fee. Can i get it back on my card??I've paid to my credit card.

hoo1 by I'm a participant level 1
  • 4940 Views
  • 4 replies
  • 0 likes