General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Resolved! Double billing for phone calls

I received a double bill from Fido. I was paying 2 mobile charges to my existing account. We have separated our account to pay for each charge with different credits. So a new account has been created.The mobile charge was charged from January 1st to...

Grace_Choi by I'm a Contributor Level 2
  • 1216 Views
  • 6 replies
  • 0 likes

charged extra for international calls

i got charged $464 per month so international calls. i had a plan of $55 per month which includes 1000 min. international. i was not informed that they are not providing this deal deal anymore and got charged $410 extra for one month

Navunav01 by I'm a Participant Level 1
  • 279 Views
  • 1 replies
  • 0 likes

Resolved! Phone Being Sent to Wrong Address

Hi there, I just ordered a new phone for the Black Friday sale and it's being shipped to my old address as I just moved. I called customer service and they told me that they can't modify the shipping address until the phone has actually shipped and I...

joejoe123 by I'm a Participant Level 2
  • 1111 Views
  • 5 replies
  • 0 likes

Great service

customer service was able to helped me with my concern, and what amazes me he was able to offer a better deal out of my current plan

Marifeflores by I'm a Participant Level 1
  • 269 Views
  • 1 replies
  • 1 likes

Resolved! Reactivate temporary Fido Mobile service from Abroad

Hi, I am currently abroad and would like to reactivate my existing temporary suspension plan. Support at the earliest would be much helpful! Is there any way I could contact Fido customer care directly from abroad? Thank you for your help. Best,Akank...

A-Mohapatra by I'm a Participant Level 2
  • 441 Views
  • 1 replies
  • 0 likes