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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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July outage credit

I thought the promised 5 day credit will show up in this bill or am I mistaken?

VM8 by I'm a participant level 1
  • 524 Views
  • 1 replies
  • 0 likes

Call Type VCT on my bill

Hey hey so recently i noticed on my bill a call type with the abbreviation of VCT but i cant seem to find what this means would anyone happen to know ?

AndieeLopes by I'm a participant level 1
  • 274 Views
  • 1 replies
  • 0 likes

Have to File a Complaint to CCTS

I have had the incorrect billing issue since the win back team got me back in early this year. Need to call Fido almost every month to solve the issue for several months. They promised call back within 48 hours every time and it has been something 7 ...

LynnH by I'm a participant level 1
  • 854 Views
  • 4 replies
  • 0 likes

Unable to view bills online.

I've been with Fido for over a year, but whenever I try to view my monthly bill the site tells me that my first bill isn't ready yet. I've called Fido four times about this issue. They sent me a paper copy of my, at the time, current bill while they ...