General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

going on holidays

going in 4 weeks on holidays for 3 months and I am in a month to month plan.I do not want to pay for the month plan as I will be not using the cell phone in my trip.Do they charge something for keeping it suspended until I come back an reactivate my ...

donjuan1962 by I'm a participant level 2
  • 356 Views
  • 1 replies
  • 0 likes

Resolved! Credit Inquiry without my consent

I was in Turkey visiting my family, I wasn't even using my phone and suddenly I received a notification that said: "A New Inquiry Was Added to Your Credit Report" I looked up. It was Fido, without my permission how could a phone service company check...

Kaanoruc by I'm a participant level 2
  • 2590 Views
  • 6 replies
  • 0 likes

Need help with Fido account

I canceled my Fido account in October 24 . However I still received a bill just now. I'm not in Canada  and can not make phone call right now, so please help me to solve problem in mail please.

Totorow by I'm a participant level 1
  • 405 Views
  • 1 replies
  • 0 likes

Cant contact customer support

Hello,When I call the customer support number to get ahold of someone I receive a message that phone call are do longer possible and I have to follow a link that's texted to me to schedule a call back. That link doesnt work for me however, just redir...

kasand18 by I'm a participant level 2
  • 1553 Views
  • 5 replies
  • 1 likes