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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Cannot Change Plan

While trying to change my plan I get stuck trying to select "talk options" after selecting the "plan type" the website just stops loading. i have tried on multiple devices and different browsers. Its an issue with the website.

dillydefect by I'm a participant level 3
  • 1373 Views
  • 10 replies
  • 0 likes

Mobile Data rate without a data plan

I do not have a data plan on my phone with Fido.----     I see that if I leave "mobile data" turned on  it shows data useage (( i.e. an example, is 171 MB out of my set warning of 300 MB. ))   However I have not been charged  for this data  QUESTIONs...

groggin by I'm a participant level 1
  • 836 Views
  • 3 replies
  • 0 likes

An Extraordinary Customer Service Experience

Hi everyone, I want to share an experience I had with a Fido Supervisor recently. A few days ago, I added a second line to my phone plan. There was an issue with the express pick-up and the store I was supposed to pick it up at. I contacted the custo...

Jacky11 by I'm a participant level 1
  • 537 Views
  • 2 replies
  • 4 likes