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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! Transferring from a Telus account

Hi, I'm transferring my phone from Telus to Fido. I've just received my Fido SIM card and need to activate it. The online service via my Mobile Dashboard\Upgrade SIM Card will not recognize the Telus 19 digit SIM number (imprinted on their card) - it...

TC52 by I'm a participant level 1
  • 1743 Views
  • 1 replies
  • 0 likes

Data Issue

I just swtiched to fido about a week ago, got a 20GB plan thinking I will finally be able to use all the data I want. However, the data is so slow, apps like snapchat and instagram barley work, and safari takes 5 mins to load a website on data. All I...

ypat by I'm a participant level 2
  • 930 Views
  • 3 replies
  • 0 likes

Comparing my plan options with add-on

I could use a bit more data each month, but want to know what I'd be sacrificing from my old plan (if anything)? I just remember the Pulse plan being a really good deal at the time. But is it anymore? I'm currently financing my iPhone 12 from Fido fo...

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Smuggin1 by I'm a participant level 2
  • 683 Views
  • 2 replies
  • 0 likes

Flagged for fraud

Hey everyone. I tried to order a new phone and get set up with fido last Thursday. Today I call and inquire of the shipping details, only to be told my entire thing was canceled due to fraud. I'm very upset, my current phone is broken. I called the f...

bill after cancellation

Hi, On October 31, I went to BestBuy to set up a plan with Fido on my new phone.The specialist guy at BestBuy was able to set up a Fido account under my name, but couldn't proceed to the next step.He then ended up cancelling my plan right away. I did...

hapariee2 by I'm a participant level 1
  • 325 Views
  • 1 replies
  • 0 likes