General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Cannot Change Plan

While trying to change my plan I get stuck trying to select "talk options" after selecting the "plan type" the website just stops loading. i have tried on multiple devices and different browsers. Its an issue with the website.

Mobile Data rate without a data plan

I do not have a data plan on my phone with Fido.---- I see that if I leave "mobile data" turned on it shows data useage (( i.e. an example, is 171 MB out of my set warning of 300 MB. )) However I have not been charged for this data QUESTIONs...

An Extraordinary Customer Service Experience

Hi everyone, I want to share an experience I had with a Fido Supervisor recently. A few days ago, I added a second line to my phone plan. There was an issue with the express pick-up and the store I was supposed to pick it up at. I contacted the custo...