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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Call back from customer service
Hi,I called 611 and received a link leading to ASK JACK. I scheduled a call back and within that time frame an agent called me. The call I received was from the following number: (888) 481-3436.I had to press 1 to ensure I am ready to talk to an agen...
Resolved! Sharing hotspot (data) with family while on roaming
I will be travelling abroad and will use Fido roam. Can my family use the data on my line via hotspot as it usually works while not on roaming. Thanks.
Poorest customer service in regards with billing
I have been with Fido since more than 2 years and have 2 lines added. Since Dec they cut me off from long distance calling add on without sending any notifications. They mentioned on call when contacted that I should be looking into the bills sent pr...
Misleading Advertisement / unfulfilled phone upgrade order
I ordered a used Samsung S22 phone on Nov 26, 2022, during the Black Friday sale online. In the advertisement, it said the phone would be delivered within 10 days. On Dec 15, 2022, I received an email from Fido apologizing for the delay in shipment a...
Tower not working
How do I report a tower not working. It's a newer tower that was working fine for a couple of months and now it's not. No cell service. It is a Rogers tower. Some of the support people I talked with says that I'm not even in a Rogers network area WTF...
