Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Is the $15 basic plan available to existing customers if requested in store
Is the $15 basic plan available to existing customers if requested in-store? I know it is one of the plans required by the CRTC, but I wonder if it is available for an existing customer if I want to use less of my service in the future. In addition, ...
Signed up to Fido, no tracking number for phone after 10 days, apparently a fraud issue, unable to contact Fraud services
I signed up to Fido mobile services plan online on February 7. Ordered a pre-owned phone along with a plan. I expected the phone to be shipped within 2-5 days. On February 14, decided to request an update by live chat since no tracking number was pro...
Charged for long distance call within Canada
Hello, Is there a reason for the long distance charge to be added when I'm calling from alberta to a fido customer service agent in Manitoba? I have canadawide free calls.
Trying to rip me off and still no call
I joined Fido twelve years ago. I had a bad experience with a customer service representative on Facebook Messenger, I ended up looking around for deals and found one that Fido could not beat. When I called Fido regarding my credits to my account, th...
Resolved! Charging taxes on amount I didn't actually pay
I recently traded my phone in and was given a 330 dollar credit for it. I then put a 360 dollar down-payment on my new phone so I only had to pay the 30 dollar difference. Thr bill came to 76 dollars showing that my tax was 46.80. When I called the s...
