Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Claim about 1000 minutes Long Distance Calls "‌‌‌‌‌‌‌‌‌‌‌‌IT IS A TRAP"
I feel like I've been deceived by FIDO.I recently activated a promotional offer in March that advertised 1000 minutes of free long-distance (LD) calls.However, the offer failed to mention that it only applied to specific countries.When I received my ...
Resolved! Set up automatic payments -> Pre-authorized Credit Card Payment
Can I set up more than one card for auto pay?
WORST CUSTOMER SERVICE
I am writing to formally express my dissatisfaction with the recent customer service experience I had with Fido.On 21th August, 2024, I contacted your customer service regarding an issue with charges for services I did not use. Unfortunately, the rep...
New Fido account holder
First time Fido plan member and a very bad beginning. Purchased a new phone at Costco with two new phone plans and was told that I would receive my contract from Fido via email - well nothing arrived that day or the next day. Drove to a closer Costco...
Current Balance vs Actual Bill statement
What is the difference between Current balance and my actual total in my bill statement? Why is my "current balance" in the Fido app showing $78 but my actual bill statement total is $235? What does the current balance mean?
