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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23782 Views
  • 0 replies
  • 8 likes

Resolved! $10 Talk and Text price increase to $12

When I received the monthly reminder to refill my plan on my phone this morning, it reported that the plan costs $12 instead of the normal $10. There is no information anywhere online about a price hike being made, and I never received a message info...

JJAAM by I'm a participant level 1
  • 2193 Views
  • 7 replies
  • 0 likes

Upgrade problems

I have a 3 month problem that started in Feb. 2024. I wanted to upgrade on-line to a newer iPhone and I received an order number that indicated that the request was in the works and it would be available for pick-up within 10 days. The tracking numbe...

mbjegan by I'm a contributor level 1
  • 281 Views
  • 1 replies
  • 0 likes

Resolved! Migrate phone number

I am switching from Virgin to Fido...with reluctance (I worked for a company that had a service relationship with Roger's/Fido a few years ago and it was so obvious how much the management disrespected its customers...)I put in the new SIM card, and ...

3ThreeDee by I'm a participant level 1
  • 488 Views
  • 1 replies
  • 0 likes

Resolved! SMS error 2

An interesting thing happened when sending messages last night. I had one friend that I just couldn't send a text to without it failing with a Fido error 2 message. I hit resend numerous times and it just wouldn't send. I had full bars and was on WiF...

postpaid to prepaid recharge

I am outside of canada and cant go for suspension of account. If i convert postpaid to prepaid then i have to give migration fee. After converting to prepaid, is there any obligation to recharge for particular amount to remain the number active? Migr...

asss123 by I'm a participant level 1
  • 263 Views
  • 1 replies
  • 0 likes