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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Black Friday Promotions?

This year, do you plans to offer some black friday promotions?2nd question:Last year, what was the promotions as example?

khouya by I'm Qualified Level 1
  • 463 Views
  • 3 replies
  • 0 likes

Promotions du Black Friday?

Avez vous des promotions prévus pour le black friday cette année?Sinon quel était les promotions de l'an passé, comme exemple?

khouya by I'm Qualified Level 1
  • 197 Views
  • 1 replies
  • 0 likes

Resolved! Victim of fraud.

Some one hack my account and order 2 iphone 13 without my knowledge. I open a case with Fido on 24-06-2022 but have not heard anything from them yet. Meanwhile fido extended my contract 2 years to cover the cost of the 2 phones. Does fido required so...

aa11111 by I'm a Participant Level 2
  • 205 Views
  • 4 replies
  • 0 likes

When is Fido Open for Calls or Live Chat?

Fido Website (Account customer service - Contact us | Fido) states the phone lines and the Live Chat is open from 9am-5pm on Weekends.  It is now Sunday at 10am and neither the phone line or the Chat line is open.  I'm startng to see a pattern here. ...

LongProng by I'm a Participant Level 3
  • 259 Views
  • 3 replies
  • 0 likes

Receiving bills for my account I canceled in 2017

My internet account was canceled in 2017 and I even requested a refund cheque for its negative balance in November 2021. I received the cheque in December 2021, but I have started receiving bills for this account since this month. Please address this...

Jace1122 by I'm a Participant Level 1
  • 129 Views
  • 2 replies
  • 0 likes