General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! First impression is BAD

Very poor service, dismal sign up process, deceitful customer support and billing: i was charged $50 activation fee even though site says it us waived Fido sucks

Resolved! Regarding deposit money

Hi,  it's been almost 15 months I haven't received my 250$ deposit money. I think I was supposed to get it back after a year but no update it. It's really frustrating. Can anyone please help me with the issue?

RafatBin by I'm a participant level 1
  • 1 replies

Resolved! Billing Issues

I'm quite not sure if I can trust the provider anymore.    I upgraded my Phone last November and that I agreed to have my first bill to have an added $50 for the setup fee and that I was told that it will be waived on my 3rd. I'm on my fourth Bill an...

Stethic by I'm a participant level 1
  • 3 replies

Resolved! Fido Roaming not working in India

Hello, I would like to bring to your notice that I am unable to use my current Fido SIM  while roaming in India. Since the day I landed (2nd March 2020), it never got the network; I had no choice to use a local SIM card in India to get going. It is a...

Fido Roam now working in India

I am in desperate need to have my Fido roam working in my current city Patna, Bihar India. While on roaming it was working in New Delhi, it is however not working when I arrived in a different city (Patna). I did restart, reset network settings etc. ...

Shaz123 by I'm a participant level 1
  • 2 replies