New sim card cannot be updated

New sim card cannot be updated

New sim card cannot be updated

SOLVED
Leya
I'm a Participant Level 3

New sim card cannot be updated

Was trying to use different browsers to update my sim card and got same message "something went wrong on our end, please try again later", not quite sure if my sim card has issues or Fido's website has problem, please help

Accepted Solution

Re: New sim card cannot be updated

Solved by Moderator

Hey @Leya,

 

Our website is up and running. Have you tried to clear cookies and cache of your browser? 

 

Also, are these the steps you followed: 

  1. Go to fido.ca and sign in to My Account
  2. Select the subscriber on which the SIM is changing
  3. In the Wireless Dashboard, click Update SIM Card
  4. Enter the old and new SIM numbers
  5. Click Next
  6. Click Update SIM

That said, if the SIM card wasn't sent by us in case of an upgrade, you will have to go to a Fido store with 2 valid IDs to have it updated.

 

Hope this clarifies! 

View solution in context
7 REPLIES 7
sharonna82
I'm a Participant Level 1

System error message when updating new sim card into new phone sent by fido.

Any solutions?

Hello @sharonna82

 

You should be able to use your sim card in your phone.

 

Just got a few questions for you to better understand what's going on.

 

What phone model are you using on your end? 



SuperSnakee
I'm a Participant Level 1

New Phone came with new nano SIM

Using Fido website, it gives "system error something wrong on Fido's end" each and every time on different browsers, different devices.

Hey @SuperSnakee,

 

I have moved your post in this thread as it deals with the same topic.

 

Have you also tried clearing cookies and cache?

 

If you still get the error message, you can contact us via these methods or we can send you a PM right here.

 

 



FidoSaira
Moderator

Hey @Leya,

 

Our website is up and running. Have you tried to clear cookies and cache of your browser? 

 

Also, are these the steps you followed: 

  1. Go to fido.ca and sign in to My Account
  2. Select the subscriber on which the SIM is changing
  3. In the Wireless Dashboard, click Update SIM Card
  4. Enter the old and new SIM numbers
  5. Click Next
  6. Click Update SIM

That said, if the SIM card wasn't sent by us in case of an upgrade, you will have to go to a Fido store with 2 valid IDs to have it updated.

 

Hope this clarifies! 



Leya
I'm a Participant Level 3

It was sent by Fido and I tried it in different desktop too, same message appears like this:

 

System error
Something went wrong on our end. Sorry about that! Please try again.
 
 

Thank you for clarifying @Leya!

 

That is indeed strange. I will send you a PM so we can take a look at that together.

 

If the SIM number is already in your account, I would be able to update it for you. If not, you will need to go to a store with 2 valid IDs.