Changing Address

Changing Address

Changing Address

SOLVED
Lauren108
I'm a Participant Level 2

Changing Address

 

 

I can't change my address online. I don't see anywhere where it is even an option to change it.

Accepted Solution

Re: Changing Address

Solved by MVP MVP

Hi @Lauren108,

 

It sounds like you are logged in as an authorized user and not the account holder, if you are not the account holder you will need to get the account holder to make the change.

 

However, if you are the account holder you will have to re-register your account on fido.ca but this time choose account holder and not authorized user.

View solution in context
4 REPLIES 4
KAPABLE-K
MVP

Hi @Lauren108,

 

It sounds like you are logged in as an authorized user and not the account holder, if you are not the account holder you will need to get the account holder to make the change.

 

However, if you are the account holder you will have to re-register your account on fido.ca but this time choose account holder and not authorized user.



Lauren108
I'm a Participant Level 2

 

Thank you. I re-registered and that allowed me to change my address. Smiley Thanks for your help!

KAPABLE-K
MVP

Hello @Lauren108,

 

Welcome to the community!

 

You can follow the instructions here.



Lauren108
I'm a Participant Level 2

 

All I have under profile & settings is change my username, change my password, or set up a recovery phone number. No where to change billing address.