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Changing Address

Lauren108
I'm a Participant Level 2
I'm a Participant Level 2

 

 

I can't change my address online. I don't see anywhere where it is even an option to change it.

4 REPLIES 4

KAPABLE-K
MVP MVP
MVP

Hi @Lauren108,

 

It sounds like you are logged in as an authorized user and not the account holder, if you are not the account holder you will need to get the account holder to make the change.

 

However, if you are the account holder you will have to re-register your account on fido.ca but this time choose account holder and not authorized user.



Lauren108
I'm a Participant Level 2
I'm a Participant Level 2

 

Thank you. I re-registered and that allowed me to change my address. Smiley Thanks for your help!

KAPABLE-K
MVP MVP
MVP

Hello @Lauren108,

 

Welcome to the community!

 

You can follow the instructions here.



Lauren108
I'm a Participant Level 2
I'm a Participant Level 2

 

All I have under profile & settings is change my username, change my password, or set up a recovery phone number. No where to change billing address.