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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

About additional charges to my billing

hello, I made a change in my phone plan on Nov 20. My previous plan was 10GB of data with unlimited calling and 1000 international minutes. I got a new offer from Fido mobile app so I called them and asked to change on my next billing my new plan i.e...

fidoshah by I'm a participant level 1
  • 486 Views
  • 1 replies
  • 0 likes

Fraud Line Unavailable

Hi,  I set up a plan with Fido but they have been cancelled and labelled as Fraud! I have been trying to call the fraud line for a couple of days and no one ever picks up. I've left two voicemails and still nothing, is there another line I can call? 

jungyicau by I'm a participant level 2
  • 460 Views
  • 2 replies
  • 0 likes

Port in stuck

Hi,  My port in stuck since 30th November. It says under review. How can I start over? I tried to post a new topic here but deleted by admin. I tried to call and waited hours but no answer. Can you please help to solve the problem? 

briwang by I'm a participant level 3
  • 483 Views
  • 1 replies
  • 0 likes

Resolved! payed same bill twice

I just paid my bill for this month. The fido app told me that amount of money I paid but when I checked my bank account I was billed twice. What do I do?

yesh by I'm a participant level 2
  • 582 Views
  • 1 replies
  • 0 likes

Resolved! Making a payment

I got my invoice on my e-mail, including the breakdown of what paying for, for my first bill (fido payment program) though I can't seem to figure out where I'm supposed to make my payment. The amount that I'm supposed to be paying is around $100 due ...

yesh by I'm a participant level 2
  • 715 Views
  • 1 replies
  • 0 likes