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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Unable to log in & port my number

I'm a new customer to fido.  I recieved my phone yesterday (after having a virtual chat with someone who said it would take 4+weeks to be sent???)  and I wanted to port my old number from Rogers over.  After looking at old posts about how to do this,...

aMusingKat by I'm a Participant Level 1
  • 305 Views
  • 1 replies
  • 0 likes

Resolved! from 3g to 4g

How do I convert my 3g sim to 4g. I've been trying to do it online but I can't seem to find a way.

hanzala by I'm a Participant Level 1
  • 478 Views
  • 1 replies
  • 0 likes

Thank you Note for Ernesto in TO

I wish to thank Ernesto in Toronto today who answered my call and request for a phone block after my phone was stolen. Ernesto was compassionate and understanding. He assisted me in using the phone locator app Find my Phone and waited online while I ...

zm72 by I'm a Participant Level 1
  • 388 Views
  • 1 replies
  • 6 likes

Happy with the service

I would like to express my happiness with the Fido associates and agents, everytime all went according to my expectations ! Thank you and good luck in your upcoming business.

opavak by I'm a Participant Level 1
  • 358 Views
  • 1 replies
  • 6 likes