General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Billing dispute

Hi, I am a fido customer and I like fido services when its being one or two weeks after I bought the fido sim. As I am new to the country, I don't know much about fido, rogers and any other companies but I bought fido because I was referred that fido...

rishabh18247 by I'm a participant level 2
  • 3347 Views
  • 8 replies
  • 0 likes

Resolved! Not happy at all

Greetings,  I switched from a higher bill last 30th of September,  and joined fido, following details given to me at squamish Roger's store, my bill will be $39/ month. About a week after I received a bill of 96 dollars.  I don't understand this .I d...

Resolved! Prepaid account active

HI, I HAVE TWO QUESTIONS.  1. HOW CAN I KEEP MY PREPAID ACCOUNT ACTIVE FOR 4 MONTHS WITH JUST MINIMUM TOP UP, SINCE I WILL BE TRAVELLING FOR 4 MONTHS?  2. HOW CAN MY WIFE, ALSO A PREPAID FIDO USER, MIGRATE TO A MONTHLY CONTRACT  OF 4GB/MONTH, WITHOUT...

Shahriar21 by I'm a participant level 1
  • 559 Views
  • 1 replies
  • 0 likes

Unauthorized Credit Check

I received an email from Fido last night stating they have an offer for a new Samsung phone. I clicked on the link to view the offer then closed the browser without making any changes to my account only to wake up this morning with a new unauthorized...

PPMM104 by I'm a participant level 1
  • 328 Views
  • 1 replies
  • 0 likes

The way to reach out to Winback team?

I was very upset with the winback team.I would like to share this very annoying experience with the winback team. I recently moved to Telus, and then I received a call from the winback team.She offered me $35/12GB with 5G which is why I accepted thei...

Donghwan by I'm a participant level 1
  • 471 Views
  • 1 replies
  • 0 likes