General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Companies providing proof - a Suggestion

With all the scams and data breaches and companies all wanting our info (a lot of them for nefarious purposes,  most legit companies we deal with try their best to make sure they're speaking to the actual account holder. They use Account info verific...

ShaunaS by I'm a Participant Level 3
  • 0 replies

Poor service from Fido

I am very upset with Fido as I was told that I was able to add a line to my account and then I call back the next day as they told me I would have a tracking number in my email as well as a email stating that my phone was shipped and now they aren't ...

Bad behavior from escalation officer

Fido team reached out to me 2weeks ago and offered free tablet with $5 plan, I accepted with credit check done. Upon nonreceipt of the device after 2 weeks called CS team and enquired. Understood that request was not raised. Requested to do further i...

Chi8771 by I'm a Participant Level 1
  • 2 replies

Payment notices

hi, why do I keep on getting notices about a payment that was paid on my credit card . i am in the USA , this week I get early calls from Fido and than they hung up, why? mis this a reminder to $?  

HV1501 by I'm a Participant Level 1
  • 1 replies

Resolved! Pre-authorized Chequing

Setup Pre-authorized Chequing payment on 6 April and the payment due today. Will the payment go through automatically today? Am I suppose to see the payment from my bank account right away today? As i do not see anything so far, not sure if the Pre-a...

50465468 by I'm a Participant Level 2
  • 1 replies