General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23571 Views
  • 0 replies
  • 8 likes

Resolved! switching/upgrading plans

if i upgrade my plan but decide tto change my mind the next month, will i be able to go back to my old plan? I have my own phone, by the way. so im not financing from fido - can someone please help me out? would really appreciate it thanks! 

sbash by I'm a participant level 1
  • 1030 Views
  • 2 replies
  • 0 likes

eSims availability

I want to move to eSim for my Pixel 7. Chatted with the customer service about it and they said I need to go to physical store to get it done.I have been to 3 physical store and none of them had eSim QR code available. Went to try my luck at Costco a...

Formal Complaint

Hi,  Does any one how to make a formal complaint? Any email address or phone number? 

Mar18 by I'm a participant level 2
  • 1618 Views
  • 5 replies
  • 0 likes

Resolved! Fido has checked my credit score without authorization

There is a hard inquiry in my credit account from Fido solution! Fido has checked my credit score without authorization. It has been around 2 months that I have been struggling with customer service! They promised that it would be removed from my cre...

parisa57 by I'm a participant level 3
  • 1943 Views
  • 4 replies
  • 0 likes