General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Online Bank transfer

I made an online bank transfer on the 1st Nov 2021 to my account with Fido.I checked my payment statement,Fido does not show credit to my account of the amountsurely Fido should open up a support email line for complaint to be lodged.

Kungfu010 by I'm a Contributor Level 1
  • 5 replies

About the promotion deal

I'm a customer who's been using FIDO for a long time. The plan I'm using is 4GB, $45. The current promotion is 6GB and $41. My benefits are too small. Can you let me get these benefits, too? And I'm interested in iPhone 13. I wonder if the conditions...

Grace_Choi by I'm a Contributor Level 2
  • 1 replies

FIDO WINBACK - Waiting for my device and SIM

Hello, I am waiting for my Fido device and SIM for last 2 weeks. There is no communication over email or anything that i can trace this back to. Can someone please suggest when I can expect my device to arrive? I was contacted by Rogers Winback team ...