I recently suffered a TRAMATIC BRAIN injury . I fell 30+ feet fractured my whole left side cracked myskull and have a internal brain bleed. I am on 80% bedrest during day . Can not read or write myself.
The app hasn't worked in overall month
It took fido since Oct 22nd 2022 till a week ago to have my voicemail access set so I could access. Fido employee who finally helped me said that for the last few months the dozens of workers that helped me no one u til him knew how to do their job. And that was a reasonable excuse. I lost out on thousands of dollars worth of work and just missed two surgery due to no access to my voicemail. They did credit me 144 but now suddenly a week later my bills back to 146 .
Considering the amount of time I spent with customer services and I have medical notes with My cognate and communication skills and the fact I've been with them since 2021 and never asked for anything like this . You think that they would want to help your average working man out in his most time of need.
I may have to just let this go to collections and go get a local smaller phone company because it's cheaper now and I can't lose my phone . It's my only form of contact and with out it i can't do my Dr's and medical arrangements. Or beagle call for help if I fall or if my medical issues worsen .
Idk what to do.
