OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Reactivating my suspended account
Hi there, I would like to reset my account payment. My account was recently suspended due to unpaid balance and in order to reactivate it, I need to pay a certain amount but I would like to make a payment of an amount lesser than what I'm supposed to...
Resolved! Trisim is missing
My phone arrived today and the microsim from the fidotrisim is missing. Should I be worried? What should I do? It's a big security risk.
Resolved! Is datapass still available for for fido pre-paid plan number?
Just wondering fido still provide datapass services for pre-paid phone in year 2022. When you active datapass services, can I use it in Canada? - Michael
Resolved! Interac throwing an error when "One time refill"ing - prepaid balance unchanged, but money taken
I tryed to use the online website to "One time refill" my prepaid account ... but I got the following error after entering my banking details ... While verifying my balance of my checking account, I can say that I am 100% sure that my checking a...
Resolved! Fido rude customer service.
I activated my 4 small lines to fido on 30th Nov,2021 with the offer of "No Activation fee" but in my first bill they surprised me added on $50+tax activation charges for 5 lines while I activated only 4 lines I used only 4 Fido SIM card and only 4 n...
