General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Phone delivery delay

Hi, hope everyone is well.i have ordered iphone 12 pro max silver 10 days a go, and I have received 2 confirmation emails with account change and the hardware update order.I also spoke to one of representatives and she said I will get an email with t...

Yunji2 by I'm a Participant Level 1
  • 392 Views
  • 1 replies
  • 0 likes

Resolved! I have switch my number from Fido to Virgin Mobile

Hi ,I took fido mobile on 1st November under BYOP Plan of $45. I got a better deal in Virgin Mobile and I ported my number on 21st November. My first bill was already generated with Fido having $103 (45$ setup fee, which was to be adjusted in next bi...

rohit_singh by I'm a Participant Level 1
  • 657 Views
  • 1 replies
  • 0 likes

Resolved! Phone Upgrade without Plan Change

Hi, I was wondering since my 2 yr contract with my existing Huawei P20 Pro from Fido is about to be complete. I was thinking of upgrading to a newer phone but can't seem to find an option to retain my plan unless it's not feasible already or is there...

Hilz13 by I'm a Participant Level 1
  • 593 Views
  • 1 replies
  • 0 likes

Resolved! Can’t suspend the contract

Why I can not suspend the contract immediately? Why should I spend the money waiting for next term? My plan had already done. I should suspend the contract anytime. That's unreasonable.

CharlesTang by I'm a Participant Level 1
  • 218 Views
  • 1 replies
  • 0 likes