General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Reactivating my suspended account

Hi there, I would like to reset my account payment. My account was recently suspended due to unpaid balance and in order to reactivate it, I need to pay a certain amount but I would like to make a payment of an amount lesser than what I'm supposed to...

Resolved! Trisim is missing

My phone arrived today and the microsim from the fidotrisim is missing. Should I be worried? What should I do? It's a big security risk.

jodie047 by I'm a participant level 2
  • 2 replies

Resolved! Fido rude customer service.

I activated my 4 small lines to fido on 30th Nov,2021 with the offer of "No Activation fee" but in my first bill they surprised me added on $50+tax activation charges for 5 lines while I activated only 4 lines I used only 4 Fido SIM card and only 4 n...

Kapa3536 by I'm a participant level 1
  • 1 replies