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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

Fido Cart Summary.jpg
Gizzz by I'm a participant level 1
  • 3578 Views
  • 7 replies
  • 0 likes

No Tracking Number after Place Order for Phone

I placed a order for a new phone and opened my account on the 22th, it has now been 6 days and I have not received any order confirmation or tracking number. I have tried to connect with support but never connected. Can anyone advice me how to contac...

koantjung by I'm a participant level 1
  • 377 Views
  • 1 replies
  • 0 likes

wifi calling

i get an error saying my device is not supported. i have a galaxy s10+ and was told by support before ordering my plan that it would work with my device. what do I do? i live in a dead zone so require wifi calling for any plan, i dont want to cancel ...

sfsdfsfd by I'm a participant level 1
  • 388 Views
  • 1 replies
  • 0 likes

Cyber week deals gone wrong

On Nov 25th at 900 Dufferin St, Toronto ON I was told by a Fido employee I qualified as an existing customer (4+years standing) and that I could get a $35 plan with 20gb. At the kiosk, they told me I had to call Fido. After three days of trying to ca...

ashley2345 by I'm a participant level 2
  • 526 Views
  • 2 replies
  • 0 likes