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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23573 Views
  • 0 replies
  • 8 likes

Wrongfully billed “late fees”

Fido keeps charging me late fees on my internet account even though my payments are made over a week in advance of the due date (e.g bill due  December 1 but paid November 17). What makes it even more annoying is that there was a credit on my account...

Vhuk by I'm a participant level 2
  • 693 Views
  • 2 replies
  • 0 likes

Fido Customer Service is Terrible

Recently I moved from Nova Scotia to Ontario. My (8 year) cellular plan was coming to an end with Telus, so I decided to switch to Fido as they had a good deal. At first, everything was great. The rep I had been dealing with offered me a bundle with ...

Fido put me on the wrong plan

Around the end of December, I changed my plan through live chat, effective on the next billing cycle in January.  When I logged in to my account after it is effective, I found that Fido put me in a plan with the same monthly fee, but with less data. ...

TC72 by I'm a participant level 1
  • 1115 Views
  • 3 replies
  • 0 likes

Billing

How do u get to a real person to sort out payments.  There us a credit on my account not noted on any statements, and the gall to charge me late fees!!! So fed up with long wait times, no way to email, and as for live chat what a joke.  No subjects q...

Ximbi by I'm a participant level 1
  • 302 Views
  • 0 replies
  • 0 likes

its IMPOSSIBLE to get to an agent!

I'm beyond frustrated! I've been on hold and in a live chat queue for over an hour and there's no sign of me ever getting to talk to someone via any channel at all! Every time I try to contact someone it's the same situation. Do they think that the c...

Sheo by I'm a participant level 1
  • 250 Views
  • 0 replies
  • 0 likes