General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fido Store unreachable

I have tried a few dozen times to reach the Fido store at Markville mall several times. 5000 Highway 7 E, Unit Z-09Markham, ON L3R4M9 The number (905) 477-3639 on your website which is not working. It rings then disconnected. I need to  talk to the M...

SN67 by I'm a Participant Level 2
  • 4 replies

Resolved! I am so angry and to sad of this situation

Hello. I made a mistake with got a line and a new phone to my 35-year-old brother. But the problem is, my brother wants an account that he can use and see the consumption of tha datas as well. As a result, it was added to my own account as a second l...

Hayrettin by I'm a Participant Level 1
  • 2 replies

Request credit for data used

I was watcching a movie on my phone at home when I received an automatic notice from Fido that I had used 75% of my monthly data. This didn't make sense as my phone settkngs forever are to switch to my home wifi. However, less than six minutes later ...