Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No Ringback tone
I switched to Fido a little while ago and since I switched I noticed that I longer get ringback tones. Basically when I call someone it's silent until they answer or I get their voicemail. This was never the case with any of my past carriers.I am u...
Resolved! Phone number
Fido gave me a new number but I want to keep my old number. Is there a way to change it?
My Fido icon
My Fido icon didn't update to pride month colours. Our other phone did but not mine. Both Apple phones. I updated the app and for a second it shows the rainbow but immediately goes back to yellow
Link prepaid plan to Fido login
I just swtiched prepaid plan and received the account number. I wish to link this prepaid account to my current Fido login account but nowhere in my account for me to do that. Online chat told me to register a new account using a new email or told m...
Two-Factor Authentication (2FA): no longer working in data/tablet only plans?
I regularly access my Fido account and never had any issues until today in receiving 2FA codes from FIdo (all other non-Fido SMS are blocked). I contacted support and they're not aware, but I'm not sure if that's truly the case. I've performed the u...
