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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Billing

How do u get to a real person to sort out payments.  There us a credit on my account not noted on any statements, and the gall to charge me late fees!!! So fed up with long wait times, no way to email, and as for live chat what a joke.  No subjects q...

Ximbi by I'm a participant level 1
  • 305 Views
  • 0 replies
  • 0 likes

its IMPOSSIBLE to get to an agent!

I'm beyond frustrated! I've been on hold and in a live chat queue for over an hour and there's no sign of me ever getting to talk to someone via any channel at all! Every time I try to contact someone it's the same situation. Do they think that the c...

Sheo by I'm a participant level 1
  • 250 Views
  • 0 replies
  • 0 likes

Terrible customer service

I bought 4 lines yesterday with new phones and one of them isn't working. I tried calling but the offices are "closed" even though it's within operating hours. I tried getting support online, unavailable to connect me. Not to mention my plan is all s...

Miket1 by I'm a participant level 1
  • 929 Views
  • 4 replies
  • 0 likes

Change to better deal

Hi my friend got a $40 for 25g deal.  He said it's for loyalty customer.  Can I get the same deal?  Thanks!

Karen1234 by I'm a participant level 1
  • 627 Views
  • 3 replies
  • 0 likes