General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! Missed call from WINBACK team

Hey all, I missed the call this morning as my phone had no service and the call ended immediately after picking up.Was there a way to request another phone call from the team? Thank you

andycheng19 by I'm a Contributor Level 1
  • 4 replies

2021 the worst customer service ever

I have been waiting for the office of the president to call me since 12/ one has returned my call, when I call in to complain- the Supervisor and Managers just tell me to wait for a call has been 8 days- 6 business days.anyone el...

Bubbly1957 by I'm a Participant Level 1
  • 1 replies

Poor customer service

Hi,I have been in touch with your customer service team since Jan 12, for a phone that was shipped to a wrong address and I was charged for it $2500 , almost everyday for an issue that they agree it is Fido's fault . Absolutely a waste of time with c...

Bellab by I'm a Participant Level 1
  • 1 replies

Which SIM card to use

Hello,I recently choose the option to upgrade my phone after my previous 2 year plan. I received the new phone with a SIM card with it. However, when i insert it, it doesn't seem to work.Furthermore, it appears that my old SIM card is still active on...

SO_NG by I'm a Participant Level 1
  • 1 replies

Iphone 12 pro max waiting time

Hi , Im just confused, I reserved Iphone 12 pro max silver 128gb, on December 15 2020. and my position in line now is still line 25 and my friend she reserve the exact phone ( color and gb ) now January 19 2021 and she's in line 6. I'm just so curiou...