Hello Mseidel,
Welcome to the community!
Sorry to hear you're having issues setting up your voicemail. Is this page the information to which you refer?
You should note that the forums are community-driven and not intended as a venue for customer services. If you are still having issues with your voicemail, you might consider contacting customer service. They may need to reset your voicemail. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
