Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unable to receive OTP
I recently switched to Fido and I am unable to receive OTP from any of my banks: Scotiabank, TD, Manulife. No texts in the spam & blocked folder. No issues with sending and receiving texts from individuals. Please help. Thanks.
Bill charge
you know I got a 16.95 charge on my phone that I did not call or anyone else I live alone and I am 65 years old and my history shows I make no long distant calls to the states , Fido does it on purpose not to answer calls and tell you to wait 2-4 hou...
Discounts/credits on promotions
Hello all, Be aware of promotions offered by Fido. I switched 4 lined from other carreirs to Fido on Black friday deals i.e. $25 per month for 15 months. But first bill I got for two months and Fido divided promo on two months rather than on each mon...
Not receiving calls from the US
Hi, Both my husband nor I are not receiving calls from the numbers in the US. Contacted customer support and they say there are no blocks on my number and also reset my settings but call are still not coming through. Please look into the matter
Resolved! Phone Upgrade Holideals Not Applying
Does anyone else have this problem? I purchased a phone upgrade to a Samsung S20+, which said it was financed at 10$ a month for 24 months as part of a Christmas holideal special. I called customer care and they assured me that a discount would be ap...
