Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Voicemail input key
I come seeking if there is a button to press to know what time and day the voicemail was left at?or a number it came from? so I know who left what voicemail.. 'hey call me back, ' is just nothing?? Does Fido have this feature? I pressed 1-4 and then...
Credit score enquire hit my credit score bad
I have had Fido account before when I was in school and switched to other service provider later. Now, one month back I registered again with Fido for a new line. I have set up an automatic authorized payment from my credit card. When I joined, the i...
Resolved! Reps can lie about phone pricing on Live Chat?
Rep gave me a completely wrong offer for an upgrade through Live Chat. Over 15 days have past and the user of that line ( father in law) is travelling with said device. Even with the proof, the agents at customer service don't have any access to the ...
Live chat dosen't work and there is no place to call either
Hello,I have a billing dispute with Fido for a mobile plan charge and I have tried to contact then through live chat several times, but no luck. It says I have been transfered to Live Chat Support but there is nothing happening even after waiting hou...
Resolved! My Fido ACCOUNT hacked
Hi, my fido account is hacked by someone. In my account, someone buy two phones.I have to pay 5 times more in my bill. Please help me to solve this problem.
