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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24325 Views
  • 0 replies
  • 8 likes

phone shipment not received (Purolator)

My new phone was shipped earlier this week but never arrived.The Purolator tracking number says it's been at their sort facility for 2 days with no movement.Purolator told me they would look into it but in my experience they are totally unreliable.  ...

aiommi1 by I'm a participant level 1
  • 1289 Views
  • 2 replies
  • 0 likes

Pathetic service roaming in the US

We're in the US and can't make or receive calls.  My wife tried chatting with Fido support and that led to marketing and no resolution.  Once we get home to Montreal we will see what roaming fee gouging Fido will try to do and if they even try to cha...

janda by I'm a participant level 3
  • 4794 Views
  • 8 replies
  • 0 likes

Unprofessionalism

I received a call from your outbound team who gave me a confirmation that my account is ready and I will get my SIM in two days. Upon calling back to confirm the status. I was told they can't find any information and disconnected my call. Second agen...

Reetika13 by I'm a participant level 1
  • 695 Views
  • 1 replies
  • 0 likes

Resolved! VERY BAD EXPERIENCE

I opened my Fido account just several days,I'm sure the staff there DID NOT tell me the entire details about the fee,so I have to pay a setup fee for $60,while my friends and classmates who get a new account in Fido don't need to charge at all,I sent...

Liu00 by I'm a participant level 1
  • 861 Views
  • 1 replies
  • 0 likes

copy of transcript of call with Fido for data plan

Hi, I called Fido customer service on August 16 and August 18 to discuss their offer in one of my fido numbers to be extended to my other numbers registered in my account. I would like to get a copy of the transcript of what was discussed with me by ...

ART23 by I'm a participant level 1
  • 747 Views
  • 1 replies
  • 0 likes