OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Caller Id name change
I have my and my wife's phone on our one monthly bill. Two different phone numbers and I need to change hers so it reflects her name when she is calling someone. How do I do this? thank you for the help
Is texting service down?
Hey I received a text message at 6:30 but if i try to reply it says failed to send, to to try again. Doesn't work when u tap.Tried other numbers, same error.Calling works.Restarted phone, disabled/enabled wi-fi, enabled/disabled airplane mode.You guy...
Resolved! Cancellation within satisfaction period
My friend took a new FIDO phone number last month and had it cancelled within a week. She chose the 35$ monthly plan. When she was getting her new number activated at FIDO store at ST Catherine in Montreal, she was told that she can have this number ...
Ongoing unresolved issues
Is there anyway to talk with someone above customer service. I have a serious ongoing unresolved issue and I have spent hours dealing with different customer service people who have told different information yet nothing has come closer to a resoluti...
Resolved! Upgrade pending
I just upgraded my phone, looks like something went wrong, so I backed up and says upgrade pending check my account, my money was taken from my card already but yet have not recieved any confirmation page nor email that my order was been recieved or ...
