cancel
Showing results for 
Search instead for 
Did you mean: 

Does receiving or sending a text message activate Fido Roam?

Dom3
I'm a Participant Level 1
I'm a Participant Level 1

Does receiving (or sending) a txt message activate a daily Fido Roam fee?

 

On my bill, for three days while I was away I see no data usage or phone calls yet I was charged a daily Fido Roam fee for those. I'm thinking it may be because of txt messages received and/or sent.

 

Please confirm...

5 REPLIES 5

Cawtau
Senior MVP Senior MVP
Senior MVP

@Dom3 wrote:

Does receiving (or sending) a txt message activate a daily Fido Roam fee?

 

On my bill, for three days while I was away I see no data usage or phone calls yet I was charged a daily Fido Roam fee for those. I'm thinking it may be because of txt messages received and/or sent.

 

Please confirm...


Hello Dom3,

 

  Welcome to the community!

 

  Receiving SMS should not have activated Fido Roam since there are no charges for receiving SMS. However, since Fido Roam uses your allocation of minutes, data, and texts when you are out of the country, sending SMS would have triggered a daily Fido Roam fee.

 

  Hope this helps Smiley

 

Cheers


adossa
I'm a Participant Level 1
I'm a Participant Level 1

I am overseas and swtiched off my wireless data before inserting my Fido SIM.  Then I received a text message from my bank with a one time password, and I switched off my phone and took out the SIM.  I did not use any cellular data (as it was switched off) and I did not send any SMSs.  However, I received an email from Fido stating "this email is to confirm that one or more users from your account recently registered on a roaming network."  Can you please advise if I will be charged for this incoming text message?

Hello Adossa,

 

  Welcome to the community!

 

  Merely receiving that Welcome messages does not incur Fido Roam charges (see here). I understand your notification was via email. It only notifies customers that their device had connected to a foreign network. As noted in the solution, receiving SMS would not trigger roaming charges.

 

  From what you note, I don't think you should have incurred roaming charges. However, I understand people have incurred roaming charges seemingly upon receipt of that Welcome message. However, it's likely their phones also used data to update their systems and/or apps when connected to the networks. I also understand some people have had their data and/or roaming data disabled. However, people need to know how their devices behave with those settings disabled. As mentioned in some of my previous posts, some phone manufacturers might consider system data differently from user data and allow the former usage despite those settings.

 

Hope this helps 😀

 

Cheers

 

 


rmhall
I'm a Participant Level 1
I'm a Participant Level 1

Does anyone know if the answer that receiving a text message does not activate a Fido Roam charge is still correct?

 

I have just been on the phone with a CSR who insisted that receiving the text message will cause the Fido Roam fee of $7 in the US to be charged because "my phone was connected to a US network"

 

This seems odd to me because if I do not have Fido Roam I do not pay to receive a message.

 

This makes 

 

 

Hello Rmhall,

 

  Welcome to the community!

 

  It seems as though some of the phone CSRs are misinformed about how Fido Roam is charged Puzzled . A similar occurrence happened in this thread.

 

  Fido Roam.jpg

Taken from here.

 

  So receiving SMS should not activate Fido Roam. Note, however, the data portion of a MMS (either sent or received) would be considered roaming data and would activate Fido Roam.

 

Hope this helps Smiley

 

Cheers