General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Shipping Confirmation

How long after will I get a shipping confirmation. I ordered a phone on July 23rd and I havent gotten a confirmation yet

Kirsten3 by I'm a Participant Level 2
  • 245 Views
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IVR Sysems

The calling system is very pushy to make you go through to other ways of communication or other ways to deal with a transaction! When you have issues that you cannot deal with the vitrual stuff and needs a persons assitancse becasue it cant be delt w...

sebas3333x by I'm a Participant Level 1
  • 266 Views
  • 1 replies
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Connection problem

Hi   for the last 3 days can't connect to mobile Twitter or FB other than via WiFi. I don't want to install the apps. via Fido network it fails to connect to server. pls advisethanks  

Geea by I'm a Participant Level 1
  • 245 Views
  • 1 replies
  • 0 likes