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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unacceptable Credit Check by Fido - Serious Concerns from a Long-Time Customer
I am writing to express my profound dissatisfaction and disappointment with a recent experience I had with your customer service, which has significantly impacted my trust in Fido.A few days ago, driven by curiosity, I reached out to inquire about th...
Account keeps getting suspended by mistake
Hello, I am very disappointed in Fido for always suspending my account without any tangible reasons. this is the third time the account is suspended and anytime I call, they will say it was a mistake but they keep suspending it. this is terrible expe...
Resolved! Desactivar Roaming
Como desactivo El Roaming international no quiero que SE active ya tuve la experiencia se activo solo y ni siquiera lo ocupe y me hicieron cargos por El solo hecho se salir de pais
No confirmation email for online phone order, double charged.
I ordered a new iPhone on Wednesday morning and was told that I'd be receiving some kind of confirmation email. It's been over 48 hours now and I haven't received anything, not even a receipt for the order. The only thing I have that confirms that I ...
Changed to a worse plan because of customer service staff’s mistake
I called customer service today and the representative told me I could change to a plan that was 30GB for $34, which was $6 lower than my plan at that time. I clearly remember I double checked with her about the price. However I received an confirmat...
