Hello Sandj,
Welcome to the community!
Sorry to hear about your situation. However, you should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer account information. You might consider contacting your bank or credit card to try to reverse the charge. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
