General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fido ambassador program

I recently signed up for Fido and enrolled in the fido ambassador program. I have never had a worse customer experience in my life than signing up for Fido. I called customer support and waited 40 mins and then they escalated me to another team and I...

Sid16 by I'm a Participant Level 1
  • 2 replies

Resolved! Over billed and charged

I reeceived bill of 843 i understand its because of upgrading my new phone but still it shouldnt be that much , i wanted to see the break down of my bill , but its not even allowing me to do that , its isnt fair to pay bills without even seeing the b...

Resolved! Bill Confusion

On November 29, 2021 I purchased a a new plan to replace my old one and get a new phone as part of cyber monday. In the confirmation email, dated November 29, 2021, it states "summary of fees" and includes the plan and shows 50 dollars, which was wha...

BDOID by I'm a Participant Level 1
  • 1 replies

Office of the President

In my last Bill I have $94.87 of extra usage charges for something called game168 Gift Pack Mafia City. The charge is on a data only line with blocked voice and messaging This game (or in fact any other game) is not installed on this device and could...

flas99 by I'm a Participant Level 3
  • 5 replies