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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Wrong billing

I was shopping online as a new customer.1. On your web-site I found that $45. fee would be waived for the online shopping. Today I got the bill that includes $45.2. I was told that my monthly payment for the financed device would be $55. + tax. Today...

vladan55 by I'm a Participant Level 1
  • 117 Views
  • 1 replies
  • 0 likes

Fido Cuatomer Service Hours

Two different customer reps told me that they will be open till midnight and when I call them at 10 PM the machine says that the hours of operations are only till 9 PM. It is annoying as it was on the same day I call them that they tell me they'll be...

Drashti by I'm a Participant Level 1
  • 110 Views
  • 1 replies
  • 0 likes

winback call

I got a call back from fido and was offered the wingback plan. I was not sure at that time. but, I made my decision a couple of days later and called fido they said the promotion department does only outbound calls. I got one of the sales representat...

Sully3 by I'm a Participant Level 1
  • 225 Views
  • 1 replies
  • 0 likes

Charged $90 while ROAMING turned "OFF"

I have been with Fido for two years and was happy with the service until this evening. I have been in Costa Rica am in the tech space and use my phone daily. I have never complained about a phone bill in 29 years. My data on my phone has been on and ...

1fineapple by I'm a Participant Level 2
  • 401 Views
  • 4 replies
  • 0 likes

Resolved! $100 bill credit not received

I purchased a new phone from Fido in October. It showed I can get $100 bill credit when I order it. But I have received the 3rd bill last month. The bill credit still did not show. What can I do now?

poorbear by I'm a Participant Level 1
  • 350 Views
  • 1 replies
  • 0 likes