Rude Customer service agent

[PJ16]

Had an bad experience with an agent on July 30th on call. By looking at the forum I see a lot of complaints about rude Customer service agent. I am leaving Fido due to rude Customer service agent. If you care about customer, you better treat them well with polite words. 

[FidoValerie]

Hey @PJ16

Welcome to the Community! 

We're sorry to learn about your recent interaction with customer service. That certainly doesn't sound like the experience we aim to provide.

Our goal is always to offer friendly and efficient service to our customers! 

You can share your comments for this agent by reaching out through any of the methods listed here.

We'll be able to see who you spoke with, and forward your feedback to their supervisor or manager. 

[PJ16]

Hi, Thanks for the reply. Her name is Claralynn, the call was on July 31st Sunday, I'm mentioning her name here because that call hurt me a lot. You can check the voice recording for proof. 

[FidoNajat]

Hey @PJ16! We're really sorry to read about your recent experience with us. Feel free to contact us so we can forward your feedback to the appropriate person.