Fido

13423412341234

I added a second line through a promotion presented on My Account in November 2024, but I still can't see it anywhere in My Account. Multiple customer service reps told me they can see the second line on their end and I should be able to see it in My...

13423412341234

Update and Solution:A ticket was created by customer care, which was escalated to Fido's "I.T. back office". They said it was some sort of "sync" issue with my account. They did thier voodoo and now I have the drop down menu showing both lines.

13423412341234

I appreciate your suggested solution but I am speaking with Fido customer service now and they confirmed I am listed as the account owner and not user for My Account.

13423412341234

I have the same issue. Got a new line in November 2024 and can't see it on the app or web browser. I always use email and password to log in. Customer service says they can see it and I should be able to also. No one has been able to resolve this iss...

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Second line not showing in My Account

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