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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24318 Views
  • 0 replies
  • 8 likes

Payment Help

Hey all,I got the fido sim back in september and the bill they charged me was 114 CAD.  I paid something like 80.63 CAD because it was showing only that amount in my fido app at that time. But now I got the mail that I have to pay 128 CAD while my ap...

singharnab by I'm a participant level 1
  • 759 Views
  • 1 replies
  • 0 likes

Unable to put add Temporary Suspension.

After getting authorization to operate fido account since 2019.if I need to go to my home country and I want to hold my line fido said I can't do so...because fido account under name of my wife.i just want to hold for a month.even though last time I ...

Referral bonus NOT credit! Tired of following up

Dear Fido team, I had referred a friend on 26th of May 2023 to which he had immediately responded on the same day and signed up for a new Fido number. I was promised that the referral bonus of $50 for each of us will be credited within 3 billing cycl...

SidheshK by I'm a participant level 3
  • 1790 Views
  • 4 replies
  • 0 likes

Unable to Change Current Plan

I've been trying to change my current mobile plan online and have been getting this error: "Sorry! Something Went Wrong. We're working on fixing it as quickly as we can. Please check back in a few minutes." I have tried logging into my Fido account o...

q_zh by I'm a participant level 2
  • 1125 Views
  • 1 replies
  • 0 likes

Resolved! iPhone won't open Attach.amr file sent by txt from voicemail

When I have a voicemail, I get a text message with an attached file Attach.amr.  That format has not been supported by Apple for a while, and now it will not open at all.  Why is Fido using a deprecated format?  When will this be changed?

ferrini by I'm a participant level 2
  • 3356 Views
  • 1 replies
  • 0 likes