Hello @h-i,
You said your plan has 500 Canada wide minutes and you used 651 minutes so it could be that you were charged for going over your 500 minutes. Even though you have 1000 international minutes if you go over your monthly anytime minutes you will be charged for the extra 151 minutes at the rate set out in your plan.
From what I can see the current rate is 50 cent for minute.
Hello again,
Have you viewed your bill to see what the are charges? You can do so using My Account and View Bill. It should detail the additional charges -- whether they were for international long-distance (LD) or going over your Anytime airtime allocation. **edit** You should note that LD calls are billed by the minute and airtime charges apply (see Full details here). So a call to one of those countries (aside from evenings and weekends) counts against both your international minutes (LD) and 500 minutes (airtime). If you used up all of your Anytime minutes, you would have been charged for additional airtime** You should also note that incoming calls (regardless of origin) also count as airtime against your Anytime limit.
If you would like someone to go over your bill with you, your best option is to send a moderator a PM so they can access your account details or contact customer service via these other methods here.
Hope this helps 
Cheers
Hey h-i!
Both KAPABLE-K and Cawtau are correct!
When placing long distance calls, airtime applies as well. You can also check out the details about how long distance calls are bill under our terms and conditions here.
Let us know if you'd like us to go over your bill with you and we'll send you a PM.
Hello @h-i,
Its neither misleading or deceiving anyone.
The 1000 minutes of free international calls means you can talk up to 1000 minutes without being charged international long distance rates.
You however still only have 500 minutes a month to be used during the day, if you go over that 500 minutes you will be billed regular rates instead of international rates if you make an international call. So you have to monitor your daytime usage and make sure you don't go over.
Hey @Urs
Sorry to hear you say that.
We have a thread here that shows the list of selected countries included in the plan you are talking about.
Your long distance calls can't be deducted to your Canada Wide calling calls. Only long distance to Canada can be deducted from this feature.
I would be happy to go over your bill with you to see what happened. I would send you a quick PM.
Or you can always find us through our other channels here.
Let us know
Hello Urs,
Welcome to the community!
It's unfortuntate that you did not understand the way long-distance (LD) calls are charged. As noted above, LD calls are billed by the minute and airtime charges apply (see Full details here and Terms & Conditions)
@FidoKenny I don't think Urs wants the long-distance calls to be deducted from their Canada-wide minutes. I believe the issue stems from the minutes being called 500 Canada-wide minutes. In fact, I think they are 500 Anytime minutes which include Canada-wide calling. The former implies that those 500 minutes are reserved for within calls Canada. As such, making 600 minutes of calls to one of the 7 countries would leave 500 Canada-wide minutes and 400 minutes of International minutes.
However, I believe they are Anytime minutes with Canada-wide calling. Using the same example, making 600 minutes of calls to one of the 7 countries results in 100 minutes overage and 400 minutes of international minutes.
@Urs I do understand where the confusion came from. However, even if those 500 minutes were strictly for within Canada, your calls using your 1000 international LD minutes would still have been charged Airtime per minute.
Hope this helps
Cheers
