1000 international minutes charged

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I'm a Participant Level 3
I'm a Participant Level 3

1000 international minutes charged

Hi there, 

I have been using fido for almost 3 years now and this month my bill added upto 134.97. I have 1000 international minutes in my plan and I was charged for international calls soon after I used up only 651 minutes. My contract says - 500 canadawide minutes, unlimited evening and weekends and 1000 international calls. Is this some kind of trick? I never expected this from Fido. Moreover to my surprise they do not have a customer support email address, they want their customers to solve the matter on some online portal. I am totally upset and not at all going to reccomend Fido service to anyone... Never expected this. Might as well change the service provider. 

 

 

Accepted Solution

Re: 1000 international minutes charged

Hey h-i!

 

Both KAPABLE-K and Cawtau are correct! 

 

When placing long distance calls, airtime applies as well. You can also check out the details about how long distance calls are bill under our terms and conditions here.

 

Let us know if you'd like us to go over your bill with you and we'll send you a PM. 

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Senior MVP Senior MVP
Senior MVP

Re: 1000 international minutes charged

Hello H-i,

 

  Welcome to the community!

 

  Just to clarify, the 1000 international call minutes are only to a select number of countries (see here). The international calls you have been charged for, were they to one of those countries?

 

Hope this helps Smiley

 

Cheers


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I'm a Participant Level 3
I'm a Participant Level 3

Re: 1000 international minutes charged

All my international calls are dialled in one of the 7 countries listed.. its just a trick and way of harassing a customer. I would NEVER RECCOMEND THIS KIND OF COMPANY TO ANYONE .. fickle and not trustable..
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I'm a Participant Level 3
I'm a Participant Level 3

Re: 1000 international minutes charged

All the calls are in same country.. my country is one of the 7 in the list
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Re: 1000 international minutes charged

Hello @h-i,

 

You said your plan has 500 Canada wide minutes and you used 651 minutes so it could be that you were charged for going over your 500 minutes. Even though you have 1000 international minutes if you go over your monthly anytime minutes you will be charged for the extra 151 minutes at the rate set out in your plan. 

 

From what I can see the current rate is 50 cent for minute.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: 1000 international minutes charged

But if thats the case then isnt it like misleading a customer as, nothing like that is mentioned under my account or on the contract that I recieved from Fido when I activated this plan. Thats like deicieving the customer. :pouting_face:
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Re: 1000 international minutes charged

Hello @h-i,

 

Its neither misleading or deceiving anyone.

 

The 1000 minutes of free international calls means you can talk up to 1000 minutes without being charged international long distance rates.

 

You however still only have 500 minutes a month to be used during the day, if you go over that 500 minutes you will be billed regular rates instead of international rates if you make an international call. So you have to monitor your daytime usage and make sure you don't go over.

 



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Senior MVP Senior MVP
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Re: 1000 international minutes charged

Hello again,

 

  Have you viewed your bill to see what the are charges? You can do so using My Account and View Bill. It should detail the additional charges -- whether they were for international long-distance (LD) or going over your Anytime airtime allocation. **edit** You should note that LD calls are billed by the minute and airtime charges apply (see Full details here). So a call to one of those countries (aside from evenings and weekends) counts against both your international minutes (LD) and 500 minutes (airtime). If you used up all of your Anytime minutes, you would have been charged for additional airtime** You should also note that incoming calls (regardless of origin) also count as airtime against your Anytime limit.

 

  If you would like someone to go over your bill with you, your best option is to send a moderator a PM so they can access your account details or contact customer service via these other methods here.

 

Hope this helps Smiley

 

Cheers


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Former Moderator
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Re: 1000 international minutes charged

Hey h-i!

 

Both KAPABLE-K and Cawtau are correct! 

 

When placing long distance calls, airtime applies as well. You can also check out the details about how long distance calls are bill under our terms and conditions here.

 

Let us know if you'd like us to go over your bill with you and we'll send you a PM. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: 1000 international minutes charged

 

Its neither misleading or deceiving anyone.


I absolutely disagree. I have the same plan and already had the same issue. My plan states 500 Canada wide minutes, and 1000 long distance minutes to 7 selected countries. So why are the long distance minutes taken from the Canada wide minutes?!? After I have been charged for additional minutes I looked into my contract and found somewhere deep in the text something about "airtime". But it was not apparent at all from how the plan was marketed!

 

After that, I would never recommend Fido to anybody.

 

Urs

 

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