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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24058 Views
  • 0 replies
  • 8 likes

Resolved! Does receiving or sending a text message activate Fido Roam?

Does receiving (or sending) a txt message activate a daily Fido Roam fee?   On my bill, for three days while I was away I see no data usage or phone calls yet I was charged a daily Fido Roam fee for those. I'm thinking it may be because of txt messag...

Dom3 by I'm a participant level 1
  • 23719 Views
  • 13 replies
  • 0 likes

Perhaps I’m being a little naive…

I am literally steps away from a cell phone tower, yet I consistently have only one bar.  And why, when I turn on my data, does it get used up so quickly?!  Any tips would be greatly appreciated! 

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Leissa by I'm a participant level 2
  • 1047 Views
  • 2 replies
  • 0 likes

Transfer from Fido to Rogers

Hi,   I wanted to transfer my line to Rogers as Fido belongs to the same company as Rogers.   Please let me know how can I do it asap.   I have an employee discount from my employer with Rogers.   Please let me know how to proceed with the line trans...

vppanick by I'm a participant level 2
  • 12233 Views
  • 7 replies
  • 0 likes

Utterly disappointed

I am at a loss at how shockingly poor the customer service has become. Nobody has an answer. The calls are directed to AskJack and the livechat is a joke. I bought a phone 3 weeks back and chose store pickup, Have  to had any kind of confirmation yet...

munjal83 by I'm a participant level 1
  • 690 Views
  • 1 replies
  • 0 likes