General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! customer service difficult to contact

hi to all, i wanna share my frustrations to Fido.  I need to cancel one of my cp lines with Fido, tried calling, took 39 mins and 41 sec, no one picked up, i was just listening to their music.  I also used chat, started at 12:45pm. At first, it was J...

Onang by I'm a participant level 2
  • 1660 Views
  • 6 replies
  • 0 likes

Suspension of phone plan services

Hi,  I have been trying to reach Fido support through call and live chat but no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been ...

vinayCh by I'm a participant level 1
  • 247 Views
  • 1 replies
  • 0 likes

Upgrading My plan

I have tried upgrading my plan, but even if I proceed in the portal it doesn't activate, I am trying to call the helpline and you know the waiting time, I have been waiting for an hour and still need to wait for a couple more. why the waiting time is...

vne by I'm a participant level 1
  • 197 Views
  • 1 replies
  • 0 likes

Spin contests

The spin contests on the Fido perks are a complete joke.  I've been playing them every day for a year and it ALWAYS lands on the dog and then shifts back to the blanks space.  Total waste of time.

Urgent help with roaming in U.S.

I'm in the States now but roaming doesn't pick up any local network. Called tech for ten times and no answer. Tried every possible solution mentioned here and nothing worked. Fido confirmed I have data. This is extremely frustrating as I need to make...

Jen33 by I'm a participant level 1
  • 190 Views
  • 2 replies
  • 0 likes