OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Change the name in bill
To ;The Fido ,Sub : TO CHANGE THE BILLING NAMERespected officer,I got the Fido sim card today on 20 August 2022 and given the passport as the document because I am newcomer to canada . So the store person takes my father's name on the Bill insted of ...
Resolved! Missing credit for July outage
I have received my August bill however there was no credit for the outage Rogers discussed for the inconvenience. How do we get the missing credit?
Upgrading a BYOP plan to Fido Payment Program plan
I am a FIDO customer with 3 lines. I want to get a new phone with Fido Payment Program (FPP) on my current BYOP talk&test plan (which is 1 of my 3 lines). I have spoken to 4 CSR & the loyalty department and each one has given me a different response:...
Resolved! Wrong number added under my account
Hello. Two days ago I add two number under my account. One for Shaghayegh who is a virgin client at the moment and would like to change her operator to Fido. Her plan is supposed to be 20G internet for $35 a month. The other one is for Artin who ...
Worst customer service experience ever with Fido
I've been a loyal customer with Fido for over 10 years. Today is the end of it. This week when I opened my Fido app, I received a mobile plan promotion that was pictured as saving me $$. Instead of paying 45$ per month for my mobile plan, I will be...
