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got a call from 833-425-2390

johnsonchuk
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I got a call from 833-425-2390, they claim that they are from the winback team.  can someone confirm if legit?

5 REPLIES 5

FidoStephane
Moderator
Moderator

Hi there @johnsonchuk

 

Yes, that number is used by our Winback team Smiley  



ishistory7
I'm a Participant Level 2
I'm a Participant Level 2

Hi, I got a call from your Winback team and Fido offered to match my current plan, so I accepted and provided the requested information. The rep told me it would take around 24 hours to receive a copy of contract via email and several business days to receive the SIM card. I have yet to receive an email from Fido and I did confirm my email address. Wondering how long it would take or how to proceed?

Hey @ishistory7 and welcome to the Community!

 

Feel free to reach out to us through any of our support channels and we will be able to look at the status of your account and the SIM card order.



ishistory7
I'm a Participant Level 2
I'm a Participant Level 2

Thanks, I already reached out to Fido customer support on March 29, but I am surprised how long it is taking for Fido to process my request. I was told to wait as it takes time. Still no emailed service agreement or anything yet...

It's not unusual for certain of our request to take some time to be processed. You can always reach out to us through one of our support channels for updates.