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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24239 Views
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  • 8 likes

Bad Link

The link in your FAQhttps://www.fido.ca/support/accounts/faqs-about-universal-call-blocking...at the bottom links to a dead forum article:https://www.fido.ca/consumer/content/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls%20

mikkeo by I'm a participant level 1
  • 822 Views
  • 1 replies
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Fido text message log

Hello Fido, I wanted to know if Fido stores the date and time of text messages that are sent or recieved in their logs.If so, how far back are these records kept?I needed to get a court order to have access to these logs for a legal situation.

mmtariquehsn by I'm a participant level 1
  • 1079 Views
  • 2 replies
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Resolved! My account

I am paying for a phone, monthly, and would like to increase the amount I am paying for this. How do I do that?

1949sjp by I'm back
  • 1108 Views
  • 1 replies
  • 0 likes

Can't log into account

I am having trouble logging in my account. It keeps loading forever. I have to pay my bill in two days but I can't as I am not able to log in.  This is really frustrating. Is there any solution ?

Sukriti2 by I'm a participant level 1
  • 757 Views
  • 1 replies
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Resolved! VPN + Wifi Call = Roaming charge (WRONG)

I was charged wrongly a couple of times in last few months. The Fido system thought I made some calls from outside Canada but indeed I did not leave Canada at all. The culprit is (VPN + Wifi Call). Due to some reason, I have to use VPN to connect bac...

chnam by I'm a participant level 1
  • 2093 Views
  • 2 replies
  • 0 likes