General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Complaints with live chat specialists

Hi, I was wondering if there is a place to voice my concerns/complaints to fido with a live chat specialist. I was given wrong information by the specialist and when I attempted to request a supervisor, the specialist did not allow me to speak with o...

haven1130 by I'm a participant level 1
  • 537 Views
  • 1 replies
  • 0 likes

Referral

I have been trying to get this issue resolved from 2 months. They keep asking me to fill the forms and stuff. I called like 20 times.. its not getting anywhere. so annoying.

Nsingla by I'm a participant level 2
  • 905 Views
  • 3 replies
  • 0 likes

PHONE BILL ISSUE

I got a letter from TSI - debt collection agency regarding a Fido account. The account number written in the letter isn't even mine. They are saying I owe a huge sum to Fido at that account. I only have one account from starting which I'm currently u...

Wrong Phone number in my account

So I have logged on my account seeing that my phone number and accounts amount of data has changed and I realized that the phone number on my account was my brother's and not mine.

Jerry25 by I'm a participant level 1
  • 735 Views
  • 1 replies
  • 0 likes

Resolved! Fido bill

I cancel my fido i pay last month 46$ still they give me fido bill this month y?

Alvin0109 by I'm a participant level 1
  • 710 Views
  • 1 replies
  • 0 likes