Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! illegal increase on the monthly fee by Fido
I changed my plan to Fido Payment Program - 2GB with $35 monthly fee on January 12, 2021, which is a permanent plan until I change it. I don't have any promotion like $10 reduction for 12 months or balabala..... It is $35 permenantly. In March 20...
Going out of the country
Hi! I will go back to my country for vacation for one month. So I'll not use Fido for one month for sure. Is there any way to stop the bill for that month? I don't have any down payment for phone, I'm just paying for the monthly usage fyi!
Resolved! Hold the fido service
Hello, I am going to leave Montreal today and I will come back after 3 months, so I am asking, is it possible to hold the fido service for 3 months while keeping my number until I come back to Montreal?? Thanks for you help
A Thank-you letter to a tech support employee
I would like to thank one of your employes for her help and support, and that she didn't give up on my issue, although it took her a ot of time to find a person in tech support who understood the issue. A HUGE thank you to Latoya id i1975744671 for a...
Resolved! 2022 Blackfriday scam
Im Still being overcharged for my iPhone 13 plan. it was supposed to be 20 CAD a month. but I'm getting charge 43 CAD. it's frustrating. been to the store several times and they keep saying that it's a known issue and all will be fixed on the next bi...
