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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23674 Views
  • 0 replies
  • 8 likes

Fraud protection department and validation team issue

Hello! I had a bad experience with Fido. Account has been blocked for no reason just because I tried to upgrade my phone. And validation team doesn't work correctly, asking for nonsense information and 3-4 different of personal documents "to validate...

Oleksandr333 by I'm a participant level 1
  • 633 Views
  • 1 replies
  • 0 likes

Resolved! Need to file a complaint

I am deeply hurt and upset after dealing with a Fido customer resevice representative from the credit adjustment section. I want help to file a complaint ASAP and would like a strict action to be taken as a consequence for hindering my mental health....

Afreendamani by I'm a participant level 1
  • 745 Views
  • 2 replies
  • 1 likes