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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Roaming data deactivation
I have been trying to reach customer support from abroad to no avail. Very frustrating. Needs help to manually deactivate my roaming data.
Cannot access new wifi account
I have two cellphones through Fido. I recently got home wifi through them too. Whenever I log into my account, the wifi account isn't there. So I'm being billed for an account I can't view. Is this my fault? What do I do? * I've had the wifi a couple...
Live Chat non existent
I have been trying live chat for the last two days, waited an hour yesterday then tried again today and no response all day. (this is the only message I get - Your chat is being transferred to a Live Chat agent. Thanks for your patience).
Endless Transfers and Miscommunication Nov 17th 2023
I'm really disappointed with my recent experience with Fido's customer service. All I needed was to reactivate my phone after traveling, but it turned into an absurd game of hot potato between agents. First, I was connected to Sheralyn, a Fido Specia...
Why is Fido's live chat so bad?
I dread contacting Fido. The Live Chat function is horrible! The user has to keep watching the screen because Fido forgot to add the Chime. Stupid ! The agents takes 1-2 minutes to reply after each response. Fido wants its customers to be staring at ...
