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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Poor cell service

Today I started to experience intermittent problems with cell service. In a while I had full bars and then none or just couple. It could not even connect to data. When I made a call, on the other side they could not hear me... I've been at location w...

PetraJ by I'm a Participant Level 1
  • 251 Views
  • 1 replies
  • 0 likes

New line promo

So Fido has a $45 for 10gb for adding a second line promo on. When I called Fido they said my current 2nd line did not qualify as it was only for new lines. When I explained my second line was BYOP and I could cancel the line with no penalty and simp...

Hawklan by I'm a Participant Level 2
  • 458 Views
  • 3 replies
  • 0 likes

Resolved! Lost sim

I have lost my sim in Pakistan and I am travelling back to Canada in 2 days. Is there anyway I can get a new sim at the pearson international  aiport? 

hasannahmed by I'm a Participant Level 1
  • 344 Views
  • 1 replies
  • 0 likes

Resolved! Fido roam - phone settings

Hi, Do I need to enable data roaming on my iPhone to be able to use Fido Roam while in Canada? e.g:  If I am out of range of Fido network and only Telus is available.  Thank you for any input  

glouglou by I'm a Participant Level 3
  • 553 Views
  • 2 replies
  • 0 likes