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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24023 Views
  • 0 replies
  • 8 likes

Poor Customer Service

Hello, Customer service became very poor in the last years at Fido. I have been with Fido for almost 15 years and I called to modify my plan for something they offer to new customers (Bring your phone 20GB 39$/moth). I have my phone (completely paid)...

Laila2202 by I'm a participant level 2
  • 637 Views
  • 1 replies
  • 0 likes

Live chat not useful

Hello, I'm completely pissed off about the customer service offered by Fido. I wanted to enable my service which was temporarily suspended as I'm abroad because of an important call which I was expecting. I started the llive chat exactly at 9:00 Am i...

vijai11 by I'm a participant level 1
  • 575 Views
  • 1 replies
  • 0 likes

Resolved! Move to fido and buy simcard online

Hi,I am using the other carrier and would like to move to Fido and wanna buy simcard online to avoid $60 fee. I'm wondering how can I change the carrier if I already got a Fido sim card?

mhewlml by I'm a participant level 1
  • 827 Views
  • 1 replies
  • 0 likes

Resolved! Simple phone upgrade exposes unexpected charges

I've been with Fido for years and had excellent service BUT that has changed.  I called in to upgrade my phone and was told there is a $60 fee even though I clearly stated repeatedly that I would do the set up.   Then they advised a plan upgrade woul...

dreamj by I'm a participant level 1
  • 841 Views
  • 1 replies
  • 0 likes

Nomade

Has anybody had problems with fido nomade?  I am in Maine USA  i have turned on data roaming, I have enabled Volte...still no data, and not registered on the network

8o8 by I'm a participant level 1
  • 531 Views
  • 1 replies
  • 0 likes